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Terms And Conditions

1. DEFINITIONS

ELECTRICALCOUNTER.CO.UK is owned and operated by ZLT Electrical (t/a The Electrical Counter) Limited.

2. ACCEPTANCE OF TERMS

Your access to and use of ELECTRICALCOUNTER.CO.UK ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

3. INFORMATION

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision. ZLT Electrical (t/a The Electrical Counter) Limited shall use its best endeavours to ensure that all information is correct, but shall not be under any liability for any damage, loss or expense resulting from any errors or omissions. Goods supplied may vary in detail from the illustrations and descriptions, (which are approximate and for guidance only) as a result of improvements and modifications.

4. CHANGES TO WEBSITE

ELECTRICALCOUNTER.CO.UK reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that ELECTRICALCOUNTER.CO.UK shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5. LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6. COPYRIGHT

6.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to ELECTRICALCOUNTER.CO.UK or otherwise used by ELECTRICALCOUNTER.CO.UK as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7. DISCLAIMERS AND LIMITATION OF LIABILITY

7.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, ZLT Electrical (t/a The Electrical Counter) Limited will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 ELECTRICALCOUNTER.CO.UK makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of ZLT Electrical (t/a The Electrical Counter) Limited for death or personal injury as a result of the negligence of ZLT Electrical (t/a The Electrical Counter) Limited or that of its employees or agents.

8. REFUSAL OF SERVICE

ZLT Electrical (t/a The Electrical Counter) Limited reserves the right to refuse supply of any goods to any person or any company for any reason.

9. PRICES

Whilst every endeavour is made to ensure prices are correct, ZLT Electrical (t/a The Electrical Counter) Limited reserves the right not to supply goods which are found to be incorrectly priced. In this event you may reconfirm the order upon price amendment or cancel the order and receive a full refund.

10. AVAILABILITY AND DELIVERY

ZLT Electrical (t/a The Electrical Counter) Limited shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery.

11. RETURNS

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before ordering.

12. OUR CONTRACT

When you place an order to purchase a product from ELECTRICALCOUNTER.CO.UK, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you.

13. INDEMNITY

You agree to indemnify and hold ZLT Electrical (t/a The Electrical Counter) Limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against ZLT Electrical (t/a The Electrical Counter) Limited arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

14. SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

15. FORCE MAJEURE

ZLT Electrical (t/a The Electrical Counter) Limited shall not be liable for any default due to any act of God, war, short fall of manufacturer, strike, lock outs or other industrial action, difficulties in obtaining labour or parts, government or other restriction or regulations or other event beyond the reasonable control of ZLT Electrical (t/a The Electrical Counter) Limited.

16. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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About Cookies and your Privacy

When you visit our website, we may store small data files known as cookies in your browser. The information stored in cookies might be about you and your browsing habits, or it can be used to allow our website to remember your actions or preferences over a period of time so you don't have to keep re-entering them when you come back to our site or browse between pages. The information does not usually directly identify you, but it can give you a more personalised and consistent web experience.

The cookies that we use are categorised under Essential and Non-Essential. Essential cookies are those that are required for our website to function correctly. Non-essential cookies include those from Google, Facebook and Bing amongst others to help us understand how our website is used. This information helps us to monitor performance and make improvements.

We respect your right to privacy, so you can choose not to allow certain non-essential cookies. Please be aware that blocking some types of cookies may impact your experience of the website and services that we offer. Click on the different category headings to find out more and change our default settings.

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These cookies are essential for the website to function and cannot be switched off in our systems.

Essential cookies can keep track of information between page views like your privacy preferences, logging in or tracking a shopping basket.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work correctly. These cookies do not store any personally identifiable information.

The essential cookies we set are:

  • PHPSESSID - A unique reference to your browser session on our website. This allows us to keep track of things like your basket and whether you are logged in. This cookie will expire after the browser is closed.
  • hideVAT / showVAT - This cookie tracks your preference if you want to show prices inc or ex VAT. This cookie persists between your browser sessions.
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  • nfPP-* - These cookies store your preferences regarding cookie preferences, like if you have accepted the notice and if you have optionally disabled non essential cookies. These persist between browser sessions.
  • myBasketListId - This cookie help keeps track of your saved basket if you choose to use that functionality.
  • PostcodeAnywhere - We use PostcodeAnywhere to provide address lookup services for your convenience.

 

Non-Essential Cookies

Many of our non-essential cookies are analytical. These cookies provide us with information about how many people visit our website, how they found our website, and how they use our services. They help us to know which pages are most and least popular, as well as providing us information about how visitors move around our site. Some of the information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, some features may not work and we will not know when you have visited our site.

  • AddThis: We use AddThis for social sharing that happens from the "'Share This" website links. The cookie allows users to socially share content. AddThis might collect data for the purposes of Online Behavioural Advertising. This might include information like where visitors came from and which type of browser the user is using. This might also include your IP address.
  • Facebook: We use conversion tracking from Facebook to help us understand how effective campaigns are from Facebook.
  • Bing Conversion: We use conversion tracking to help us understand how effective our digital campaigns are.
  • Google AdWords Conversion: We use conversion tracking to help us understand how effective our digital campaigns are.
  • Google Analytics: We use Google Analytics to collect information about how visitors use our website. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website.
  • Google Dynamic Remarketing: We use these tracking tools to track user behaviour over time and across third party sites to improve the effectiveness of our online advertising. We collect information about what ads users view and whether they click on the ads. We use this information to improve and customise our advertising.
  • Google Tag Manager: We use Google Tag Manager to track user behaviour, traffic analysis and marketing optimisation.
  • Hotjar: We use Hotjar to help collect  information about how visitors use our website and analyse user behaviour across our site.

 

To make sure this site works properly, we may place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device. Cookies enable the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse between pages.

How do you use cookies?

We use cookies on our website to provide you with some of the functionality of our services, analyse how you use our site and to distinguish you from other users. Generally speaking, we use two types of cookies; essential and non-essential.

Essential cookies help us to provide our services. For example, these cookies store any preferences you have set whenever you return to our services and by storing information that you have provided as you move between pages. For example, the contents of your basket are stored in this manner so you don't have to keep adding things all over again.

Non-essential cookies are primarily analytical. These allow us to review and analyse how you interact with our website in relation to the content we have and any advertising. These cookies provide us with the following information to help us understand and improve how our site behaves:

• The number of visitors that use our website
• How our users move around our website
• The content that our visitors view
• How long you use our site for
• How you came on to our site; for example, from Google, social media or a direct link

When do you issue cookies?

Unless you have made changes in your browser settings to limit the use of cookies, our website will issue cookies as soon as you visit. Our cookie management banner gives you the option to disable non-essential cookies, or you can manage this in your browser settings. If you disable some cookies either on site or in your browser, please be aware that some of our website's functions may not be available or work as expected.

Where can I find out more information about cookies?

To find out more about cookies, including how you can disable/enable them in your browser, visit www.aboutcookies.org. Please be aware that if you block all cookies (including essential cookies) you may experience reduced functionality when accessing some aspects of our website. Unless you adjust your browser to refuse cookies, or disable non-essential cookies through our management tool, our website will continue to issue cookies.

 

To find out more about what specific essential and non-essential cookies we use, click on the "Essential" and "Non-Essential" tabs.

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